I have a history of reading a lot (getting back into the habit right now).
As part of my reading I take a lot of notes, which themselves become mini-books.
One thing I started doing years ago was to create directives from my notes for each book. Directives are compressed advice. They are a way to summarize the main advice of a book and I thought it would be useful to share and write about them now and then.
Today's comes from Hillstrom's Email Marketing Excellence
Focus on email driving purchases and not list-building.
This cuts through a lot of the noise in email marketing and forces it to pull its weight as a channel (which email can easily do). Who cares about open rates, tell me about how much that email made for you and how you can prove that...
Sure do list-building and try to grow your list, just focus on having the emails themselves drive purchases.
In a similar vein, you should be focusing on the customers who are most likely to buy again. Spending effort on borderline customers can become unprofitable quickly. Repeat Customer Insights can help you figure out who is who.
Eric Davis
Refine your automated marketing campaigns with better timing
When building any automated marketing campaign that sends messages over time, you need to know how long the campaign should be and how long to delay the messages. The Customer Purchase Latency metrics calculated by Repeat Customer Insights can help you figure out that timing.