2020 Holiday Sales Wrap-up Marcia Kaplan shares their 2020 holiday wrap-up, pulling in results from a variety of reports. Overall online sales grew like crazy, more than I would expect in a slow economy. The downside is a high return rate forecasted with UPS forecasting that 1/3rd of all purchases will be sent back. Returnless …
Category: Shopify Dispatch
Shopify Dispatch Issue #277 – Customer stages, customer retention
Customer Development Kevin Hillstrom describes five stages that customers could go through over their lifetimes. It’s interesting that he also sees clients ignoring the first two stages, which weaken the later stages’ performance. 7 Customer Retention Strategies for 2021 In a similar article, Armando Roggio writes about several strategies and tools that can be used …
Shopify Dispatch Issue #276 – Holiday retail/ecommerce results, apps for social commerce
5 Retail Insights from a Covid Christmas Armando Roggio collected various 2020 holiday metrics to show how the season performed. Basically it was a major move towards ecommerce as most people predicted but even retail had a few surprises. It will be interesting to see how 2021 shapes up and we see if this trend …
Shopify Dispatch Issue #275 – Final 2020 campaign, Customer complaints
Easy win for the holidays Ilana Davis writes about how there’s still time for one last campaign to close out the year. Given 2020 and the self-care focus, this could be a significant campaign that takes very little effort and time to run. Upset Customers? Here’s How to Stop Customer Complaints Before They Happen The …
Shopify Dispatch Issue #274 – 2021 strategies, new VAT setting in Shopify
7 resolutions for eCommerce businesses in 2021 Jilt has 7 big-picture strategies for stores to consider next year. Each one could be a multi-month project but you’d only need one to succeed for the year to be a success. I like to split things up into 3-month quarters so you’d have one big change planned …
Shopify Dispatch Issue #273 – Shopify’s Future of Commerce 2021, Only 3 ways to acquire customers
Shopify’s Future of Commerce 2021 Shopify started a new annual survey this year and they have now released the results. The analysis is spread across three pages: a summary page, a landing page, and the report itself (PDF). There’s a lot of useful insights in there so make sure to read it while planning next …
Shopify Dispatch Issue #272 – Black Friday and Cyber Monday 2020 analyses
Black Friday Cyber Monday 2020: An Analysis of Over $5.1 Billion in Sales Shopify’s released some more of their BFCM analysis. There are a lot of details but most of them are what I was expecting: higher volume, consistent conversion rates on top channels, etc. Curbside and local delivery is an interesting new-to-2020 detail. 5 …
Shopify Dispatch Issue #271 – $5.1 Billion in sales, COVID-bump in 2022
Shopify Merchants Break Records with $5.1+ Billion in Worldwide Sales over Black Friday/Cyber Monday Weekend Shopify’s released some early data on how Black Friday and the whole Black Friday through Cyber Monday period performed so far. We’ll probably see some more in-depth analyses coming out over the next few weeks. Does The COVID-Bump Help You …
Shopify Dispatch Issue #270 – Writing ideas
I’m terrible at writing Ilana Davis writes about how to come up with more content ideas for your store. Content is the key to many marketing channels (content marketing, email marketing, SEO, etc) so having a process to create it regularly is vital to your long-term success. Track down which customer cohorts perform the best …
Shopify Dispatch Issue #269 – Post-purchase upsells, Font sizes
How to Boost Revenue and AOV with Post-Purchase Upsells Krista Walsh writes about where post-purchase upsells can help and offers some setup tips to make the most of them in Shopify. They could be an easy win this season but you’ll want to test how well they flow and integrate with your checkout. e.g. Be careful …