Tag: average order value

Inflation eroding growth metrics

I had an interesting thought. Average Order Value (AOV) is one measuring stick that Shopify stores use to measure growth. When it’s going up, then the store is growing and management is making the right decisions, right? I wonder how many stores are adjusting AOV changes for inflation though. Are you? If your AOV goes …

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Comparing your Average Order Value against other Shopify stores

A big part of Repeat Customer Insights is the metric comparisons and advice. One thing to be careful with is comparing or benchmarking your Average Order Values (AOV) to other stores or industry as a whole figures. If your store sells higher priced products, your AOV will be higher naturally. Then the comparison will give …

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Repeat customers should be placing larger orders and increasing AOV

A good rule of thumb with repeat customers is that they should be placing larger order over-time (Average Order Value increases). That would be a sign of growing trust and loyalty in your customer base. Some products might be durable with a consumable component (e.g. printer and ink). In those cases the durable product might need …

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Getting Average Order Value completely wrong

I started reading another book on data analysis for ecommerce but ended up putting it down, which is rare for me. This section caused me to sit up and scratch my head: Simply constructed, AOV [Average Order Value] is the sum total cost of the items purchased, divided by the number of items. The cost? …

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What you can do once you know your Average Orders per Customer

Once you calculate your Shopify store’s average orders per customer, you have the data needed to answer a variety of questions. Should you design a loyalty program around 5 orders or 10 orders? When should bonus gifts be added to an order? Are customers only ordering a second or third time, or are they ordering …

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An easy way to start with your store analysis is to look at last week

One report in Repeat Customer Insights is highly recommended for new accounts. That’s the Monday Morning Metrics. This report is emailed out every Monday to account subscribers (plus a web version you can review). It summarizes key metrics for your store over the last week. New order totals Number of customers who ordered Number and …

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Monitoring how your Shopify store performs each year

Throughout the year you’ll want to monitor specific store metrics based on what you’re actively working on. For example, if you’re trying to reduce returns then metrics around your return rate and return rate by sales channel would make sense. There are other, more general metrics you’ll want to keep an eye on all the …

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What repeat customer metrics to compare at year-end

Going into the end of the year you’ll want to compare a few metrics to last year and the year before to see how things have changed. Total sales Average Over Value – good if it stays consistent or has gone up. Great if that happens while total sales have gone up. Repeat Purchase Rate …

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