Tag: cohort analysis

Analyze how your holiday customer behavior was different

Ah, September. This has been one of the longest and one of the shortest years ever. Now would be a good time to start to analyze the customer behavior of last year’s holiday shoppers. Did you have a lot of one-time buyers from the holidays? How many stuck around and bought again? Are they still …

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Cohort Reports now include all historic customer purchasing behavior

When I first built the Cohort Report for Repeat Customer Insights, I was limited by the amount of data I could show. Due to Shopify’s design for embedded apps, large pages would get chopped off and become messy. Since moving the app outside of Shopify’s admin area, I’ve been able to update the design and …

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How broken habits might be hurting your Shopify store’s sales

Though we are all unique individuals, the majority of our activities are driven by habits. If your customers habits are to reorder after they run out of your product and you can see that, it’s reasonable then to predict when they’ll be buying again. Even the best habits get broken though. External and internal events …

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Spotting behavioral changes in your customers

In data-heavy reports like Repeat Customer Insights’ Cohort Report it can be difficult to understand what the data is telling you. That’s why the report uses shading in addition to the values. The shading is automatic and makes it easier to spot changes, trends, and outliers without having to read and compare every single cell. …

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How to understand what a customer cohort is doing

With the recent release, Repeat Customer Insights now includes 10 different cohort reports. Sadly, in my rush to get them into customers’ hands I haven’t written much about them at all. It’s time to change that. Cohort reports can be very information dense, especially if you’re not familiar with their purpose and organization. A cohort …

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Two ways to compare different cohorts to find opportunities

Evaluating how a single cohort behaves can draw some useful conclusions, but it’s even more valuable to compare different cohorts. You can compare cohorts: For the same time after the first order, by using the vertical column For the same calendar month, by looking for diagonals that go from the top right to the bottom …

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