Tag: customer behavior

Missing shipping info can mess with your customer metrics

I’ve been ordering from a bunch of stores recently and one thing that keeps happening is missing shipping information. Some mention it right upfront, usually on the product page or on a dedicated shipping page. But others hide it until checkout, one was even on the very last step with the payment details. That means …

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Even a considerable discount might not motivate a buyer

A small publisher just emailed me a 35% off coupon for their online store. They happen to have a book I wanted so I compared them to Amazon. Amazon’s price was $29.16 while the store’s list price is $34.95 plus $7.50 shipping for $42.45. Even with the 35% coupon the price drops to $27.72, only …

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Watching Memorial Day weekend to monitor the recovery

With Memorial Day weekend coming up, stores are going to get a preview of how customer behavior has been changed from the pandemic and shutdowns. Some stores and segments might see their usual spike, while others might not notice anything at all. This can be a preview of the remainder of the year and the …

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How different discount strategies can change customer behavior

A Repeat Customer Insights customer was asking about how to combine the automatic segments with a discounting strategy they’re considering: We want to offer larger discounts for vip and loyal customers, smaller more frequent discounts for low aov or average customers etc Discounting can have a major influence on customer behavior and has the potential …

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How often does customer behavior change?

I was asked recently: How often does customer behavior change? Every day. Every day new people can decide to become your customers. Every day current customers can decide they are happy with your products and check back to see what you’re selling. Every day past customers can decide to try out a competitor. Not every …

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How a giveaway delayed or lost my order

Yesterday I told a story about an opt-in giveaway I signed up for (opt-in to win prizes from a few companies, etc, etc). Today I want to share some details about how that giveaway delayed an order for one of the companies. I was browsing this store and getting ready to order a couple of …

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The art of changing a customer’s behavior with triggers

This last week I received an email that my desktop backups weren’t running. (Don’t worry, this has nothing to do with my apps or servers. This is my personal desktop) When I was young I lost a lot of school work because of a computer crash and didn’t have a backup. Since then I’ve built-up …

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How attention melts the snow

This weekend we finally had the last of the snow melt away. Even though we’ve had above freezing temperatures all week and a bit of sun, there were some areas that were still covered a week after the storms left. All due to angles. The snow fell downward but due to the winter sun, some …

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