Tag: repeat customers

Repeat customers should be placing larger orders and increasing AOV

A good rule of thumb with repeat customers is that they should be placing larger order over-time (Average Order Value increases). That would be a sign of growing trust and loyalty in your customer base. Some products might be durable with a consumable component (e.g. printer and ink). In those cases the durable product might need …

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Measuring which new customers should be placing their second order soon

One key analysis in Repeat Customers Insights is the new timing around repeat orders for new customers. The system is analyzing your one-to-two order timing, new customer buying behavior, and figuring out which of your new customers should be ordering again soon. Only a percentage of these customers will order on their own. You can …

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Timing your promotions to convert new customers into repeat customers

Getting your one-time customers to buy a second time takes proper timing. Send marketing messages too soon and you’ll disengage customers. Send them too late and you’ll miss other customers who ordered elsewhere. This is especially important if your products are consumable or otherwise refillable. If someone orders a 30 day supply, you can expect …

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For more repeat customers, focus on getting second orders

Customer buying behavior shows patterns when you look across your store as a whole. One behavior that successful stores show is a high number of new customers coming back for a second order. It makes sense too. Every loyal customer started out as a new customer who bought again and again. Getting that new customer …

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The odds are against you

If your store is like most Shopify stores, only about one out of every four orders today will end up buying again. Which one though? That’s why it’s important to measure and adapt to your customer behavior. If you don’t, you might miss out on that returning customer. If you think you’re better than most …

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Educating new customers by sending a mini-booklet with each order

In my garlic order this year the farmer sent a small booklet. It’s under 16 pages but beautifully designed. Hand drawn art, thick cardstock paper, with silver ink on black for the cover. Inside are descriptions and histories of all of the garlic families, information on how to grow and cook them, and some details …

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