Tag: shipping

Abandoning carts due to unclear shipping costs

The past couple of weeks I’ve been looking for a new floor cushion. Between Etsy, Shopify, and big box stores I found a handful that would work and were in my price range. After debating the pros and cons of each, I settled on one from a Shopify store. Great size, great materials, and the …

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Surprise shipping costs customers

Recently we decided to get rid of our old couch. Not wanting to chuck it into the trash, we looked at ways to recycle it. After a bit of searching we found one place that advertised $40 to recycle it. By the time we got through checkout that price ballooned to $100. Even though on …

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Missing shipping expectations causing customer defection

Near the end of last month I ordered something from a Shopify store. It shipped with a 5-7 business day delivery but was stuck in the “label created, waiting on package” for a week. The store marked it shipped in Shopify a week before their carrier received it. It’s now crossing the US to get …

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How extra shipping communication saved my day and seven trees

Our first tree order was delivered on Wednesday and the second is due later today. Since they are live plants and from local-ish nurseries, they both shipped out with next-day delivery, one after the other. That meant I received the shipment confirmations and had to scramble to get the planting areas prepped. I’m glad I …

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Free shipping causing funky buyer behavior

Due to squirrels who keep digging up seeds, I decided to get another seed starting tray so I can plant baby plants instead of seeds. The one I like is a commercial variety so there’s only one or two vendors who sell it by the unit. Otherwise I have to order a pallet. But on …

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Don’t let weather events keep your customers out in the cold

With the wildfires nearby, deliveries have gone really sideways. As it was USPS has been having massive delays due to administrative policies. With the smoke, the unsafe air quality, and full-on closures of roads, even other carriers are having problems. Amazon’s started refunding orders because the shipments are so backed-up. Some stores have been proactive …

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How two cents improved my shopping experience

Last weekend I ordered from a Shopify store with free shipping for $30. Problem was that my order came out to $29.98 (two $14.99 products), just under their limit. I decided to start checkout anyways to see how much shipping would cost. I was surprised to see that I qualified for free shipping, even though …

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How Amazon is reducing shipping anxiety

After a customer places an order, they naturally want to know when it ships and where it is. The other day I ordered something from Amazon and when I was checking on it, I noticed this: In addition to the usual "out for delivery" message, they told me how many stops away the driver was. …

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