A Repeat Customer Insights customer was asking if it was possible to find the percentage of customers who purchase for a second time within four months.
The Cohort report lists various metrics for the customers who first buy in a given month (their cohort month). It also tracks their behavior month-by-month over time.
Each row is a cohort and each column is the number of months after their first purchase. So column 4 shows the 4th month after their purchase.
For the cohort 2014-12, 100% of the customers have reordered at least one more times by the 4th month. In the 2015-01 cohort, only 75% have.
To see this with your own store's data,
- install the app,
- go to the Cohorts Report, then
- enable the "Include previous months" option.
That option combines prior month data and changes it from "bought in the 4th month" to "bought in at least one of the prior months or in the 4th month".
Eric Davis
Retain the best customers and leave the worst for your competitors to steal
If you're having problems with customers not coming back or defecting to competitors, Repeat Customer Insights might help uncover why that's happening.
Using its analyses you can figure out how to better target the good customers and let the bad ones go elsewhere.