Sometimes I hear from customers who get overwhelmed with the different metrics in Repeat Customer Insights or even Shopify's reports.
My app measures a lot of metrics because it has to work for all different types of Shopify stores. Different stages of their life, different needs, and all trying to improve different areas.
In reality you only need to track a handful of metrics in your store. Which handful? Well that depends.
If you have a specific project or optimization in mind, you'll probably a good idea of what metrics matter.
But if you're completely new? Track your Repeat Purchase Rate, specifically from the 1st order to the 2nd order. You want to grow it as high as you can without manipulating the number.
This specific metric will tell you have successful your store is at converting one-time customers into repeat customers. Keep working on it so it goes up and your other metrics (and store) should improve.
How high you can take it will depend on your specific situation. Repeat Customer Insights includes some advice and industry standard calculations in the app's Insights.
Eric Davis
Learn what your customers are actually doing instead of just guessing
One of the best ways to build a sustainable business starts by getting your customers to come back. Mastering that simple process can be difficult, but builds a lifelong business.
Repeat Customer Insights can help you understand your customer's behavior. With its collection of behavior reports, you can see what they're actually doing instead of guessing and having your efforts fall flat.