Finding your best customers and keeping them is a simple, yet powerful retention strategy. A really useful outcome of using RFM analysis is that it can tell you exactly who they are. With a 1 to 5 scoring model, like what my Shopify app uses, customers scored with 555 are...
As I'm writing this (Thursday 14th), I got an email from a US-only store to remind me to change my clocks for daylight savings. The daylight savings that happened last Sunday in the US. So either someone screwed up the timing of the email (should have been last week), screwed...
You can use your Average Order Value to check for acquisition performance. Say customers acquired via your Shopify Online Store have an AOV of $100, Facebook Ads $95, and Amazon $75. That makes it really easy to compare the channels e.g. compare their costs vs value. If you also measure...
I recently finished a 500 page book and felt very meh about it. It wasn't bad book. It was rather entertaining at times, but the reason I read it was to learn about business and marketing. Of those it only had a couple of good ideas. Ones could have easily...
If your resources are limited, there are two types of customers you should be targeting with your marketing and advertising: Customers who are most likely to come back and buy again Customers who spent the most per-order The first one is part of customer segmenting and customer loyalty. The second...
Stores use their Average Lifetime Value to figure out how much each customer is "worth" to them. Ignoring all the variety of ways it's calculated, it can still lead you a bit astray. The problem with Lifetime Value calculations is that they require a customer's full lifetime to be accurate....
An often missed metric for Shopify stores is the Average Orders per Customer. It's a simple to understand metric: about how many orders does a customer place over their lifetime? If you have an Average Orders per Customer of one, that means none of your customers buy a second time....
I'm happy to be able to release the latest feature for Repeat Customer Insights: Cohort Insights With Cohort Insights, your cohort data is automatically analyzed and compared against 17 different checks to evaluate how each and every cohort performs. This means you'll be able to see drops in performance automatically...
It's that time of the year to start getting the garden ready. A big part is figuring out when its safe to plant outside in spring. If it's too cold, the plants will weaken or die. Wait to long and they miss out on early growth. Many companies have created...
An easy way to find your best sales channels in Shopify is to compare their performance against your average performance. It sounds simple but Shopify's reports don't go into much detail. You can compare sales, net sales, and the like but none of the averaging metrics. It doesn't even show...