When was the last time your store reached out to your best customers? A week ago? A month ago? A year ago? Longer?
Your best customers are the foundation of your store, yet oftentimes it's the loud customers that get the majority of our attention.
That really should be reversed.
Eric Davis
Analyze your customer's behaviors before they defect
Your customers aren't yours forever. Some might have defected today, never to be seen again.
You need to analyze your customer behavior so you can reach them before they defect.