Insights into the Average Order Value metric for Shopify stores

Your Shopify store's Average Order Value (AOV) is an important metric to get a general idea about your store's order size. It's limited in usefulness but its ease of calculation makes it a common metric to track.

Depending on which set of industry data you use as a reference point, your overall Average Order Value should be around $76, though it can vary wildly.

New customers will typically have a lower AOV than repeat customers but since ecommerce stores have a larger number of new customers, this will bias your AOV toward the lower amounts. That means you'll need to work extra hard on new customer programs to boost your overall AOV.

Wholesale orders can also impact your AOV to the other extreme. Since they are larger than typical orders, they'll bias your overall AOV to higher amounts. Excluding wholesale orders from an analysis or segmenting them can be useful while drilling down into the data.

How to improve your Average Order Value

To improve your average order value, you will need to increase the amount of each order.

That's easier said than done but some effective tactics include:

Eric Davis

Optimize your promotion timing to save money and attention

Repeat Customer Insights will analyze a ton of customer behavior data for you, including their buying cycles.
If you knew exactly when the majority of your customers were ready to buy again, you can increase your orders and profit just by tweaking your message timing.

Learn more

Topics: Average order value Ecommerce metrics

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