Identifying more customer behaviors you might have missed

Hopefully by now you've listed out customer behaviors you want to encourage and discourage.

If not, it's best to do that now before reading on.

spoiler alert

Chances are you've identified a few of the main behaviors like purchases, social sharing, leaving a review, etc.

Now it's time to go deeper and find even more behaviors that you might have missed. Use these questions as guides to think about other areas of your store.

Take your time with these and create a big list of behaviors. The more you can identify the more you consider optimizing for.

Eric Davis

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Topics: Customer behavior

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