Taking Black Friday customers from a competitor

Convincing a customer to order early from your store can shift that order from a competitor.

If a customer hasn't decided where to place their order or they are shopping around, you can win their order by having your Black Friday deals early. Especially if your competitors sell the same product or a close substitute.

That customer might now buy from your store in the future, depending on your Repeat Purchase Rate (found in various reports in Repeat Customer Insights). They won't even consider a competitor if you stay top-of-mind (you market to them) and your prices/benefits are close or better.

This doesn't work in all industries, but it works in enough of them to be worth trying and seeing the results.

Eric Davis

Segment your customers to find the diamonds in the rough

Not all customers are equal but it is difficult to dig through all of your data to find the best customers.
Repeat Customer Insights will automatically analyze your Shopify customers to find the best ones. With over 150 segments applied automatically, it gives your store the analytics power of the big stores but without requiring a data scientist on staff.

Learn more

Topics: Customer behavior Holiday marketing Black friday