Underwater with Customer Questions? It's Time to Hire Some Help.
I recently had to find someone to help with customer support. There are lots of good tips in here from Shopify about finding and hiring for customer support.
GDPR: What is it, why it matters, and how it will affect your store
BOLD has written a great piece on GDPR and its impact on all Shopify merchants. Unless you never sell to EU citizens, you'll probably have to get your store compliant.
Analyze your customer's behaviors before they defect
Your customers aren't yours forever. One might have defected today, never to be seen again.
You need to analyze your customer behavior so you can reach them before they defect.
My articles this week
Pointers on Backing Up Ecommerce Data