When it comes to customer retention, one of the most effective activities you can do is to develop your 1st to 2nd order funnel.
This is all about getting a one-time customer to buy a second time.
The vast majority of ecommerce stores struggle here, often only getting 1-in-4 customers to actually make a second purchase. Getting even just one of those three remaining customers to buy again is a huge deal.
How you develop customers is up to you. Many people find success with New Customer Welcome campaigns but you can go in other directions too. Discounts, content marketing, customer events, tailored merchandising... the options are near endless.
Just make sure to track your performance or you won't know what's working. Repeat Customer Insights and its tracking of the Repeat Purchase Rate is the ideal combination to stay on the right path.
Eric Davis
Learn what your customers are actually doing instead of just guessing
One of the best ways to build a sustainable business starts by getting your customers to come back. Mastering that simple process can be difficult, but builds a lifelong business.
Repeat Customer Insights can help you understand your customer's behavior. With its collection of behavior reports, you can see what they're actually doing instead of guessing and having your efforts fall flat.