Our first tree order was delivered on Wednesday and the second is due later today.
Since they are live plants and from local-ish nurseries, they both shipped out with next-day delivery, one after the other.
That meant I received the shipment confirmations and had to scramble to get the planting areas prepped.
I'm glad I did too.
The first package of seven trees and two shrubs arrived at 3:39pm with about two hours of daylight left.
I finished it up right as the sun set. I almost needed a flashlight to cleanup and gather all of my tools, it was that close.
If I didn't have that shipment notice or if it was a vague "processing", I wouldn't have been able to get things prepped and it would have turned things into a crazy mess. With plants we're hoping to have for a decade or four, that could have been frustrating.
All-in-all, while the carrier took until the last-minute, the nursery did everything else right and I'm happy with the result.
When it comes to communication with your customers, it's hard to over-communicate. The message matters, shipment updates VS sales emails, but many customers want to get your messages. As long as you provide a way to opt-out and respect their decisions, it's easy for them to notice ones they're interested in.
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