How many customers belong to a cohort?

A customer of Repeat Customer Insights was asking about the Cohort report while they were researching their cost to acquire customers (CAC):

The customers in cohort 0 - are they new customers or total customers?

For each cohort row, the Total column is the total number of customers assigned to that cohort. That's the same as the number of new customers who ordered in that cohort's month.

Once that month ends, any new customers belong to the next month's cohort.

If a previous customer comes back and orders again, their order is logged to their cohort row based on how many months old their cohort is.

For example, in December 2021's row:

For CAC you'd want to use the Total column in each cohort row. The Revenue by Cohort report could also come in handy to see how much revenue each cohort has generated.

Eric Davis

Market to your customer's timing

Figure out how long customers wait in-between purchases and you have a key component for your marketing timing. This is the basis of the Average Latency metric and Order Sequence Report in Repeat Customer Insights.

Learn more

Topics: Cohort analysis

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