Last week our internet contract ended so I setup a new one with Comcast.
Same address. Same billing. Same account.
Then yesterday I received a letter from them asking us to take their service with them on our move.
Our move.
Yeah for some reason, renewing a contract with Comcast makes them think that you're moving so you get pitched with a whole bunch of invalid offers.
This is what happens when you misuse marketing automation on bad customer segmenting. All they'd have to do is notice that my address is the same and skip over the moving campaign.
But it's Comcast. I don't expect much from them.
Though it doesn't track customer moves, Repeat Customer Insights can automatically segment your customers for you. Ranging from 5 to over 125+ different segments, you can pick how fine-grained you want your segments.
Eric Davis
Retain the best customers and leave the worst for your competitors to steal
If you're having problems with customers not coming back or defecting to competitors, Repeat Customer Insights might help uncover why that's happening.
Using its analyses you can figure out how to better target the good customers and let the bad ones go elsewhere.