An extremely valuable analysis technique that's often overlooked is to evaluate how your customer base changes over time. Not just demographic data (e.g. they are getting older) but how your different customer segments make-up your customer base as a whole. Are you getting more loyal customers? Are so-so customers defecting...
Average Order Value (AOV) is a metric mentioned a lot when it comes to ecommerce metrics. It's easy enough to calculate your AOV, you're just adding a bunch of order totals together and then dividing to find the average. The fun part of comes from giving the AOV meaning. What...
This weekend our neighbors cut down some large trees and bushes by our fence. That'll have a bunch of good consequences but one surprising negative one is the sun. Now the sun reflects off their house and blinds me in my office for a couple of hours each day. It's...
I'm happy with February ending today. February's a fine month for the most part but the whole 28 days really makes metric tracking difficult. If you held steady on everything for December, January, February, and March, you'd measure a 10% drop in February. Just due to it being 3 days...
Some customers you want to lose. The always-returns customers. The "I want to talk to your manager" customers. The discount-required customers. The your-own-personal-hell ones. Customer retention isn't about trying to keep all customers though. It's about keeping the best customers for your Shopify store. The key is, you get to...
When it comes to metrics, having a single value to track can make a lot of difference. If the metric is too confusing or difficult to find, there's a good chance you'll end up ignoring it. Loyalty can be measured in a lot of ways Calculating your customer loyalty is...
Companies send really odd emails sometimes. Yesterday I got an email from a service I tried out two weeks ago. It's subscription-based and comes with a free account. This is second email I've received from the service. The first was a basic onboarding email two weeks ago. The most recent...
A little over a week ago I started some pea and fava bean seeds indoors using a new grow light. I have two intentions with this system: give the plants a few weeks of early growth, ahead of the weather test the system out in a low-risk way before starting...
Sometimes it makes sense to use alternative metrics for customer retention. Repeat Purchase Rate and Lifetime Value are great but are often hard to monitor. They move very slowly for most stores, especially when you have a lot of historic data. You can look at only the recent data but...
Using the Repeat Purchase Rate metric with customer cohorts can be a useful lens to predicting future customer orders. When you're evaluating cohorts of customers, it's important to include their Repeat Purchase Rate (RPR) like Repeat Customer Insights does. Cohort behavior typically looks more at how much they've spent, how...
Each tip includes a way to improve your store: customer analysis, analytics, customer acquisition, CRO... plus plenty of puns and amazing alliterations.