In Repeat Customer Insights there are a few insights you can pickup by comparing the Recency-Frequency (RF) Grids. The segments to the top right are the best for repeat customers, the ones to the bottom left are the worst. If segments to the right are increasing (higher Frequency), that's a...
Comparing the Customer Grids in Repeat Customer Insights can help you spot customer acquisition issues. The New and Promising New segments include customers who have only purchased one time. Their main difference is how recently they purchased. Comparing them month-to-month, you'll want to check their counts. If the counts are...
One question I hear a lot is: are customers becoming more loyal? Making that question easy to answer was the basis that drove the new Customer Grid compare I added to Repeat Customer Insights. Previously you'd need to consult a variety of metrics to measure loyalty. Repeat Purchase Rate for...
I'm happy to announce a new Customer Grid analysis for Repeat Customer Insights. Compare Historic Customer Grids A few months back I released the first part of this with the Customer Grid History. That allows you to look back on how your customers were segmented historically in each of the...
A few minutes ago I was reading through one of my most popular articles on Customer Purchase Latency. At the bottom of it I noticed that the call to action was out-dated... and not by a little bit, by a lot. It mentioned a service that I haven't offered for...
There's been a lot of news around stockouts right now. Stockouts suck for everyone. Your store loses the sale. Your suppliers lose the order. The customer is disappointed. Hoarders might benefit in the short-term but if their timing is wrong, they have to figure out how to unload a shed...
I did a lot of A/B testing in the past, especially with paid advertising and clicks. But it's difficult to do that with lower traffic and a major conversion (e.g. purchase). Instead I started doing what I call: A-then-B testing. In A-then-B testing, you measure your results right now (your...
This week I was reading a conversation from a self-described "conversion expert". They were claiming that some optimizations made to a Shopify store were invalid because the store didn't run an A/B test and wait for statistical significance. What a line of BS. Statistical significance is jargon for, the result...
With winter finally here, I've been getting the garden cleaned up. The lettuce couldn't take the cold so I removed the cover and cleared out that bed. The trellises I used last year were beat up by our tomato monsters so I'm rebuilding them (New and Improved, with more Steel)....
The standard advice around customers is that it's cheaper to convince an existing customer to buy again than to acquire a new customer. Like most standard advice, it's true for some stores and false for others. You need to measure it to be sure. Loyalty and retention comes with associated...
Each tip includes a way to improve your store: customer analysis, analytics, traffic, SEO, customer acquisition, Rich Results, CRO... plus plenty of puns and amazing alliterations.