A useful thing about the Customer Grids in my app is how they can show shifts in your customer segments.
Since they can compare any two periods you can see things like how Loyal customers have grown (or declined) over the last twelve months or if customer defections are on the rise.
It's these sorts of customer behavior trends that are difficult to notice without some very intensive reporting tools.
Directive: Watch for changes in customer segments change over time.
Eric Davis
Learn what your customers are actually doing instead of just guessing
One of the best ways to build a sustainable business starts by getting your customers to come back. Mastering that simple process can be difficult, but builds a lifelong business.
Repeat Customer Insights can help you understand your customer's behavior. With its collection of behavior reports, you can see what they're actually doing instead of guessing and having your efforts fall flat.