Shopify articles - Page 31

Silent Defectors

"If our customers didn't like our products, they'd let us know" "We don't get any complaints about that so it's not a problem" "Customers aren't buying again but won't say why" These are all signs of silent defectors. The vast majority of customers who aren't satisfied with your products will...

Better alternative to email open rates

One of the worst vanity metrics with email marketing is the open rate. It's useful over a long period of a dozen emails to have an idea about how your audience uses your emails. But looking at a single email's open rate or comparing it to another business is going...

Second, third, fourth order... product analysis reports now available

There's been a update to Repeat Customer Insights First Product Report. First off, it's no longer only the First Product Report. It's the first ten products. Now the report will let you see how products bought in the 2nd, 3rd, 4th, etc order factor into customer behavior. Lots of stores...

Give each product a great value proposition

Going into the holiday season, now's the time to really evaluate and improve the value propositions for your store and each of your main products. The value proposition is customer-focused copywriting that answers the question "what's in it for me?" Each customer buys your products for a reason. Some might...

Quit the poor performing marketing channels

I started Google Ads again for Repeat Customer Insights a few months ago before quitting yet again. In the past I was able to build a solid ads channel that would profitably sell my products. It was a nice secondary channel that took very little time or effort to maintain....

Find the most loyal customers in your Shopify store

I'm frequently asked how a Shopify store can find their most loyal customers using Repeat Customer Insights. There are two options: The Recency-Frequency (RF) Grid measures customer loyalty and organizes your customer base into ten segments. Focus on the Loyal, VIP (RF), and Potential Loyal segments. Each segment can be...

Adopt automation slowly in your Shopify store

After three years of building up the garden here, I'm starting to shift to more automation. I don't mean watering robots or computer controlled climate. That might be cool but I've read too much sci-fi to trust that. I'm talking about switching from annual veggies to shrubs and trees. We...

Have your new customers help you out of an economic downturn

If you find your store heading into a downturn (or if you're already in the middle of one), you'll want to rely on your existing customers more than usual. Most ecommerce stores only have 1-in-4 customers come back and make a second purchase (~27%). Improving that, even if just a...

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