Shopify articles - Page 46

Loyalty programs are not required for loyal customers

You're not required to have a loyalty program to have loyal customers. The programs are just one way to organize different incentives you offer to customers. Instead of different deals or coupons, the customer would typically earn points that they can use to buy an incentive they want. Customer loyalty...

Picking one and only one metric for customer analysis

I was thinking, if I had to pick one and only one metric to look at for customer analysis, I think I'd pick Recency. That's the first part of the RFM model and while I'd rather use the whole model, the Recency would be a good single metric. Recency tracks...

An easy way to start with your store analysis is to look at last week

One report in Repeat Customer Insights is highly recommended for new accounts. That's the Monday Morning Metrics. This report is emailed out every Monday to account subscribers (plus a web version you can review). It summarizes key metrics for your store over the last week. New order totals Number of...

Find out if your holiday customers stuck around

We're now a few months post-winter holiday. That's plenty of time to see if customers acquired back then end up becoming repeat customers or if they are stuck as new customers. It's common for holiday-acquired customers to buy and then disappear. It's rare for them to stick around and make...

Common customer analysis circumstances Shopify stores run into

Awhile back a Shopify store using Repeat Customer Insights asked me for advice about where to start with the analyses. I wrote them back a few ideas to get them started and planned to come back around to the question in more depth for you. I kept putting it off...

Reduce the decision-making friction around marketing

This week I took the time to categorize most of my marketing tasks based on which core metrics they impact. It took awhile as I have a lot of ideas I've saved but the payoff has been great so far. Now I have the ability to look at my list...

Take care of loyalty problems before they turn into weeds

I've been procrastinating weeding the front planting strip for the past couple of months. I told myself it's fine because it's still very wet and cold here. Then I went for a walk a couple of days ago and saw some troublesome weeds starting to flower and set seed in...

The five core marketing metrics

I'm starting to unify much of my marketing around a set of core metrics. There are five general categories: Traffic Leads Conversions Retention Revenue I then adapted them for Repeat Customer Insights to fit its business model (subscription software as a service): Traffic became Total traffic Leads became App installs...

Remembering how your customers behaved this month

February wrapped up with only a tiny amount of snow last week. Versus last year I have photos of the entire yard under a thick blanket of snow with very few plants visible. What a difference year-over-year can be. Later this afternoon (midnight UTC time), Repeat Customer Insights will be...

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