An update for the Cohort Report in Repeat Customer Insights has been released. This update changes the Customer Orders by Cohort. Previously the first column, Month 0, would show how many new customers bought in the initial month. This is the same as the cohort size as a whole. That...
I've been writing about campaigns for years and haven't made something clear. Campaigns aren't just email marketing campaigns. I might write about them in that sense a lot, but that's because email marketing is where my expertise lies. Campaigns can also be advertising campaigns. Or social media campaigns. Or letter...
When you're starting a new campaign, email or otherwise, there's a checklist of things you need to think about. What's the purpose of this campaign, for the subscribers? What are they going to get out of it? What's the purpose of this campaign, for your Shopify store? Who should get...
Another useful Cohort analysis you can do with Repeat Customer Insights is to compare how November performs versus December. November has Black Friday / Cyber Monday but also has quite a bit of "I'll wait for it to go on sale" in the beginning of the month. December has most...
You can do a lot when you have your customers split out to new and repeat customers like what Repeat Customer Insights does for you. One way is to see how many new customers you should expect in November and December. This can help you plan how much swag you...
This past weekend I pulled out the winter squash, the last of my summer plants. It was still growing slowly as the temperatures haven't dropped low enough yet, but it was growing v e r y slowly and I needed that space to plant the next plants (fava beans). That...
Convincing a customer to order early from your store can shift that order from a competitor. If a customer hasn't decided where to place their order or they are shopping around, you can win their order by having your Black Friday deals early. Especially if your competitors sell the same...
With the start of the holiday season imminent, you might want to consider starting early. By getting some customers to order now, before the main rush, you'd be able to spread out the ordering spikes. That means less daily volume of orders to process, less risk of stock-outs, and a...
Last week I was going through the list of books I want to read to figure out what I'd like to finish up this year. I noticed there were only 10 weeks left which means I can finish 5-20 books (depending on size, etc). That thought got lodged in my...
Before the holiday season gets in full swing, take a few minutes to brainstorm extra email subject lines that you can hold in reserve. Writing good copy can take a lot of focus. Focus you might not have in the heat of the season. If you have 3-5 subject lines...
Each tip includes a way to improve your store: customer analysis, analytics, customer acquisition, CRO... plus plenty of puns and amazing alliterations.