Shopify articles - Page 74

Purchase Latency: measuring the time between repeat orders

Recently a Repeat Customer Insights customer asked: I want to find out the average time between repeat orders? The average time between orders would be in the Customer Purchase Latency Analysis. Latency is the the delay between events so purchase latency is the delay between purchases. e.g. 2nd order is...

Planning your holiday promotions for your Shopify store

With Halloween almost over, it's time to prepare for your next promotion. But which one? Thanksgiving? Christmas? New Years? What holidays you use for promotion should depend on what your store sells. Each industry has its own moments and important days. The best thing to do is to take the...

Lying about fake purchases and traffic

A customer linked me to their Shopify theme where I found this gem: Fake counters real benefits! It's all about perceptions! This Awesome fake counter and views helps you boost your sales. [screenshot of faking traffic, views, and orders] Ummm. It's not all about perception. When a customer finds out...

Keeping the holidays stable

Happy Halloween-eve. While the holiday is different this year, it does mark my stabilization phase of the year. Every year at the start of November I wind down major development of my Shopify apps to gets things ready for the holidays. Even though my apps are stable from day-to-day, stabilization...

Importing data into Google Analytics for a better analysis

Recently a customers asked about getting historic data into Google Analytics: I'd love to know how to get Shopify data (prior to embedding Google tracking code) on to Google Analytics to see previous years data. At first I didn't think that was possible but after a bit of searching I...

How to reengage defected loyal customers in Shopify

A Repeat Customer Insights customer asked: In your experience, what has been successful when trying to re-engage with the defected loyal customers? I've heard of successes with win-back campaigns. The offer and incentive would depend on your brand (e.g. discount vs freebie) but with loyal customers you might be able...

How to identify, track, and retain repeat customers in Shopify

A Repeat Customer Insights customer was asking me last week how to identify, track, and keep their high-repeat buyers. My answer is specific to the app but you can still follow it if you have a way of measuring customer purchases and grading them by how recently and frequently they...

Discontinuing a product line can cause customers to defect

Every year I have to buy a new phone case. Not because I've upgraded my phone, it's because I've worn out my old case. Spending $20-$50 per year to protect a $600 device makes sense. But it's a hassle because every year as it gets harder and harder to find...

Average LTV is now calculated in Repeat Customer Insights

This week I released a new metric for Repeat Customer Insights, your store's Average LTV. While it can be misused, it is a good metric to watch so you have an idea about how valuable each customer is on average. In the app it's also segmented by acquisition source. That...

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