Shopify articles - Page 21

One metric to watch for new customer performance

If you had to choose one metric to watch for measuring new customer performance, I'd pick profit from new customers. This is based on a core business metric (profit) but segmented for new customers only. It would include the costs to acquire the new customers (CAC) and any overhead costs...

Segmenting by comparing to your average customer

A simple way to evaluate customers is to compare them to your hypothetical average customer. Has this customer ordered more or less often than the average customer? Does this customer spend more or less in each order than the average customer? Does this customer order sooner or later than the...

Using Average Latency for customer defection detection in Shopify

Recently a Repeat Customer Insights customer was asking about customer defection. By default, RFM is used for detecting customer defections (specifically, low Recency scores) but other metrics can be used too. Average Latency is a good next step for defection detection. It can add a finer view on if a...

The odds are against you

If your store is like most Shopify stores, only about one out of every four orders today will end up buying again. Which one though? That's why it's important to measure and adapt to your customer behavior. If you don't, you might miss out on that returning customer. If you...

The grass of customer acquisition

Just about everyone who researches the effectiveness of returning customers vs new customers comes to the same conclusion: Repeat customers are better in almost every way. So why is so much more attention given to acquiring new customers? I can understand the volume argument, the "my repeat customers aren't enough...

Using data-driven decision making to reduce risks

Normally this weekend I'd be planting tomatoes and other warm veggies in the garden. But this week we had a record-setting snow storm for the area. Not just for how much, but how late it was. My DIY greenhouse took some damage but most of the plants seem fine with...

Retention-first

Awhile back the idea of "mobile-first" websites started to grow. It meant a change in how websites are build. Instead of building a website for a regular desktop user and then trying to shrink it all down to fit on a phone, developers would build the phone-sized system first and...

Behavior changes in the flock

Since about mid-February we've been talking a family walk every weekday. Shortly after we started, the kiddo found a house with a flock of adolescent chickens. Early on they were just large fluffy chicks. Now they are looking like mini-chickens and starting to show different behaviors. They went from running...

Start improving customer reorder behavior

Changing customer behavior can be difficult but it pays off. Let's take an example customer. Say they spend $76 on average and order every 2 months (60 days Customer Purchase Latency). They'll have six orders in a year for $456 spent in your Shopify store. What if you speed up...

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