Segmenting your customer base to improve your marketing is powerful but you can do it too early. Splitting a small group of people into even smaller groups can mess with the statistics too much and get you odd results. A good rule of thumb I use is to make sure...
I haven't reviewed the metrics from Black Friday in-depth yet but one that I did catch was how many orders come from mobile devices now. About 40%. It's similar to last year and even if it didn't grow, that's a significant portion. Enough that if you're ignoring or not regularly...
A Repeat Customer Insights customer was asking the Cohort Revenue report works. Here's a set of sample data. You can see each cohort in a row based on when a customer first ordered. Each row shows the total that cohort has spent along with how much they've spent over time,...
I was thinking about something the other day. Is it ever worth taking zero profit on an order for a repeat customer? For a new customer it's different (e.g. loss leader strategy). It's riskier as you don't know if they'll reorder or have customer service issues that end up costing...
Last week I finally got around to cleaning up my list of writing ideas. It's been a year since my last cleaning so I took this time to review all of my ideas, throw away old ones that aren't relevant, and group them into new categories. It took some time...
With the holiday season going full speed ahead, there's one thing you should do right away. Backup your theme. With the amount of chaos right now, I'm seeing many Shopify stores with coding mistakes and errors. Due to rushed work, lack of testing, or any of the other numerous reasons...
Recently we decided to name our garden beds. We have a dozen or so different beds now and my numbering scheme wasn't easy to remember (and a bit boring to be honest). We brainstormed a few names based on local animals and assigned them to beds. I used as many...
Based on the number of sale emails I've received over the past few days, many people are making a final push to end the year on a good note. While it felt overwhelming, I still received a few emails that have prompted me to place some orders. Some for things...
The Black Friday season is nearing its end. There's not much time to start a new campaign but still enough for a promotion or two, especially for email. One tactic that could be useful is to promote your best products. You can use Shopify's reports to find the ones that...
With Black Friday here it's time to put your plan into action. Follow your checklists. Start your campaigns. Test your store changes. Do everything you can to have a calm day. You know your customers are going to act crazy with all the pent-up energy from the year. I hope...
Each tip includes a way to improve your store: customer analysis, analytics, customer acquisition, CRO... plus plenty of puns and amazing alliterations.